FREQUENTLY ASKED QUESTIONS
Do I need an appointment?
For X-Rays, you don’t need an appointment – walk-ins are welcome during our regular hours. However, if you prefer, you can schedule an appointment for X-Rays. Ultrasounds and Mammograms do require appointments for dedicated attention. Contact one of our clinics to set up an appointment. In urgent cases, we may accommodate walk-in ultrasounds if available on the same day. Contact us to inquire.What hours are you open?
That is dependent upon location. For more information on our hours, please visit our clinic locations page.Should I come early for my appointment?
Please arrive 15 mins prior to you scheduled time as this will give you time to check-in.What if I can’t make my appointment or i’m going to be late?
If you are not able to keep your appointment, please call the clinic as soon as possible to cancel or rebook. Please give us at least 24 hours notice so we can use your time for someone else.If you are late for your exam, we may need to cancel or reschedule your appointment, but we will try our best to accommodate you.
What if I miss my appointment?
Clinic locations (Ontario) - If you miss your appointment there is a charge of $25, if you miss more than one following your first missed appointment the fee is increased to $50.What do I need to bring with me?
Please bring the following items:- Your Canadian Provincial healthcare
- One piece of photo identification (such as a driver’s license)
- The requisition form from your doctor
How long will the x-ray/ultrasound/mammogram take?
Most ultrasounds take at least 30 minutes and Mammograms take around 20 minutes. Please follow the specific exam instructions. The time that your X-Ray takes depends on what your doctor has ordered and how many people arrived before you. For example, chest X-Ray takes approximately 5 to10 minutes, others take longer.Can I bring my children to my exam?
We ask that you don’t bring children with you. They will not be permitted into any exam rooms with you and we do not offer supervision. If you need to bring your child with you, please bring someone to care for them in the waiting room while you are in the exam room.Can I bring family members into the exam room?
Only you are permitted into the exam room. There is a waiting area available for any additional people that you bring. Only in special cases may your family member be permitted in the exam room.For obstetric ultrasounds, we ask that your family member/ significant other may enter only after the medical aspect of the procedure is done. The ultrasound technician will call your family member/ significant other into the exam room after the preliminary scans are performed.
For any other exams, another person may help you if you are limited in your mobility and require additional assistance. The technologist will call the additional person into the exam room when assistance is needed.
